Eliminating barriers and promoting use of telehealth services for low-income and underserved communities

Telehealth involves using a patient’s phone, computer, and other devices to facilitate the communication between doctors and patients. Some other examples of positive impact are more convenient follow-up visits after hospital discharge, chronic illness management, and better comprehension of test results/treatment plans. Telehealth also has the potential to expand quality healthcare to individuals with limited access to physical services, disabled, elderly, can significantly lower overhead costs, and lessen the time it takes to seek medical treatment.

Even though Telehealth use has grown among higher-income working-age adults, Medicaid users and low-income patients face coverage issues and do not have the same level of access to these services.  We are seeking to eliminate a major barrier of Telehealth access by providing our patients with the equipment they need to engage in medical care virtually. We will identify and work with patients who can benefit from Telehealth services. We will also provide them with the tools needed to successfully and safely participate in this process. All patients will receive 24/7 technical support while the equipment is in the home. 

Providing safe and equitable care to victims of violence. 

  • Proper wound care
  • Improving access to and quality of healthcare services received
  • Providing access to physical and occupational therapy
  • Mental health services to address the trauma from the incident

 These individuals also have been frequently discriminated against because of zip code, race, primary language spoken, gender identity, sexual orientation, and physical appearance when attempting to seek care after being a victim of a violent crime. Our staff have to be advocates for their patients and assist with health/social resource navigation before and after the patient receives care. 

Promoting health equity and access to care for low income and underserved communities. 

  • Specialty care in low-income and urban areas. Some providers refuse to accept Medicaid patients
  • Advocating for policies and laws that work to lessen the effects of health disparities and promote health equity
  • LGBTQIA+ services, training, & support
  • Financial support to help cover medical expenses for families in need
  • Transportation for patients who need help getting to medical appointments
  • Community health education, outreach, and trainings that are grounded in cultural humility 

Provide support and resources for the next generation of diverse healthcare professionals 

  • Offer individuals, from underserved areas, professional coaching that is grounded in cultural humility
  • Soft skills training that focuses on professionalism, cultural humility, and how to identify resources that protect you as an employee at a healthcare organization 
  • Mentorship/Shadowing opportunities and connections 
  • Build relationships with health care employers to encourage them to hire from the community they serve
  • Provide support for professionals working with patients with a history of trauma